Refund Policy

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the purchase date. Once the returned item arrives back in AVAPOW’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories.
• Items must include original packaging.
• For non-quality-related warranty claims, the buyer is responsible for shipping costs.
• For non-quality-related warranty claims, AVAPOW refunds only the cost of the product itself.
• Returns may be rejected if items do not meet the above requirements.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by AVAPOW or AVAPOW’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see the top of the page for your product’s warranty timeline).

For quality-related warranty claims, items will be replaced with a factory-refurbished model of equal value when available. Otherwise, a new item will be sent. In situations where a replacement is not available or preferred, AVAPOW will offer a partial refund based on the device usage time.

Warranties on all replacements follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer. Warranties on products are void after a full refund has been issued.

Process

Buyer must provide sufficient proof of purchase:

• The defective item’s serial number and/or visible proof depicting the defect are required.
• It may be necessary to return an item for quality inspection.
• Valid proof of purchase:

-Order number from online purchases made through AVAPOW or AVAPOW’s authorized resellers

-Purchase receipt

-Dated sales receipt from an authorized AVAPOW reseller that shows a description of the product along with its price

Shipping Costs Should be Covered by the Buyer in the Following Situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but were found by AVAPOW quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)

When returning items with a prepaid shipping label provided by AVAPOW, AVAPOW takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. AVAPOW does not provide refunds for items damaged in transit for non-quality-related warranty claims.